|The business landscape
Organisations exist to generate a sustained return for their shareholders; clients; and employees. To ensure continued profitability, organisations need to constantly look for ways in which to:
- Increase market share – by providing access to quality products; at the right price; to a clearly defined market segment; through a competent sales and service force.
- Retain clients – by providing exceptional service and ongoing “value for money”.
- Increase efficiencies – by continuously improving on the standard of operations.
- Embed good corporate governance at the heart of the business.
The above is achieved through the business and individual’s personal commitment and focused efforts when interacting with prospective or existing stakeholders and clients.
Given the need for ethical conduct and superior service delivery, there is a strong business case for the enhancement of competence and credibility of those interacting with these stakeholders. The business case is further supported by legislative requirements, such as the Financial Advisory and Intermediaries Services (FAIS) Act 37 of 2002; the Consumer Protection Act (CPA), and the Access to Information Act. It is within this landscape that faisit provides inspiration and support for goal-focused employee development.