Occupational Certificate: Insurance Claims Administrator (NQF 4)

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Course Description

The purpose of this qualification is to prepare a learner to operate as an Insurance Claims Administrator (Insurance Claims Assessor). An Insurance Claims Administrator (Insurance Claims Assessor) assesses the validity of the claim against the contract in order to determine or recommend whether to settle or reject a claim and provide comments on risk improvements and moral risks.

A qualified learner will be able to:

Receive notification of a claim and investigate the validity thereof.
Assess a claim to determine the outcome of claims.
Mitigate and finalise the claims process.

Length of Course: xxx

Develop a foundational understanding of the structure, key functions, and processes within the supply chain.
Gain the skills to effectively plan, coordinate, and implement supply chain workflows and daily operations.
Learn to perform essential tasks in inventory control, warehousing, and logistics to support efficient operations.
Acquire tools and techniques to assess supply chain efficiency and implement continuous improvement strategies.
Strengthen communication and collaboration with suppliers, stakeholders, and internal teams to optimize supply chain outcomes.
Understand and manage contractual, performance, and risk-related aspects of supply chain operations within a legal and ethical framework.

Unemployed individuals with a high school qualification
Junior staff currently working in warehousing, logistics, or procurement
Career changers
Entrepreneurs and small business owners
Interns and graduate trainees in supply chain or operations roles
Supervisors or team leaders in operations roles

Knowledge Modules: Cover fundamental concepts and principles related to supply chain environments, operations management, workflow implementation, inventory and logistics functions, supplier relationship optimisation, planning and sourcing products or services, contract and risk management, and the use of systems to support supply chain activities.
Practical Skills: Focus on real-world skills including executing and monitoring operational workflows, managing inventory and distribution processes, coordinating logistics activities, analysing supply chain performance, applying risk mitigation strategies, maintaining stakeholder and supplier relationships, and ensuring compliance with contractual and regulatory requirements.
Work Experience: Provides hands-on experience in coordinating supply chain tasks, managing inventory and logistics activities, implementing operational improvements, collaborating with stakeholders and suppliers, assessing performance and risk, and contributing to the overall efficiency and effectiveness of supply chain operations.