Occupational Certificate: Short-Term Insurance Claims Administrator (NQF 4)

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About The Course

Short-Term Insurance Claims Assessor

Build your career in short-term insurance claims

The Occupational Certificate: Insurance Claims Administrator (Insurance Claims Assessor) — Short-Term Insurance prepares learners to investigate, assess and finalise claims in a short-term insurance environment.

Learners develop the knowledge, practical skills and workplace experience needed to verify cover, determine the validity and value of a claim, and recommend whether it should be settled, conditionally settled or rejected.

  • SAQA ID: 99668

  • Curriculum code: 431204001

  • NQF Level: 4

  • Credits: 131

  • Duration: Approximately 12 months

  • Entry requirement: NQF Level 4 qualification or three years of insurance experience

  • Last date for enrolment: 30 December 2026

  • Last date for achievement: 30 December 2029

You will develop the ability to:

  • Receive and verify short-term insurance claims

  • Confirm policy status, cover, premiums and insured details

  • Investigate the circumstances of a loss

  • Review claims histories, exclusions and policy conditions

  • Assess the validity and value of a claim

  • Calculate the extent of a loss

  • Recommend settlement, conditional settlement or rejection

  • Identify possible risk improvements

  • Finalise claims recommendations professionally

This specialisation is ideal for:

  • Short-term claims administrators

  • Claims assessors and negotiators

  • Claims officers

  • Personal and commercial lines employees

  • Insurance brokers and consultants

  • Employees entering the short-term claims environment

  • Experienced claims employees seeking formal recognition

Knowledge modules — 41 credits

  • Basics of insurance

  • Claims-handling procedures

  • Professional behaviour and financial literacy

Practical skills modules — 40 credits

  • Receiving a claim and verifying the insurance contract

  • Assessing the validity of a claim

  • Recommending settlement, conditional settlement or rejection

  • Commenting on risk improvements

Short-term work-experience modules — 50 credits

  • Verification processes for short-term insurance claims — 15 credits

  • Participation in the short-term claims assessment process — 25 credits

  • Making recommendations on short-term insurance claims — 10 credits

The workplace component must be completed in a suitable short-term insurance claims environment.